1. There is no quality problemAll the hats are brand new and genuine, and are dispatched after strict quality inspection. Returns and exchanges due to personal preferences (such as color, size, style and other subjective factors) or issues not attributable to the product itself will not be accepted.
2. Special Notes
   Customized products (such as embroidered words, special prints, etc.) are non-returnable and non-exchangeable as they involve personalized production.
   The promotional/clearance product page has clearly marked “Final Sale”. Placing an order is deemed as agreeing to this policy.
3. Handling of exceptional cases
   If the goods you receive have obvious quality problems (such as damage, serious defect), please provide the following materials to our customer service email shortitive@fashionhatmall.com within 48 hours after signing:
   Order number and problem description
   Clear photos/videos of the problem products
   Logistics waybill photo (if applicable)
   We will verify it and provide you with a solution (such as reissue or point compensation).
4. Precautions
   International orders may be affected by customs policies. Please bear the relevant risks by yourself.
   If the package is returned due to incorrect address or rejection, the buyer shall bear the round-trip shipping and handling fees.